Always fast response to enquiries and very helpful. Good Service.
Mark, Tercon Ltd
We at WBCS Ltd offer returns for items purchased online within 14 days of receipt of delivery However, the item(s) being returned must meet our returns policy. Please also be aware that we do not accept returns on any specified coloured items, and there is a standard 33% restocking/admin charge on all item(s) being returned.
Please see returns criteria below:
To process a return, you will need to contact us via our email firstname.lastname@example.org, it could take up to 3 days before receiving a response from us, especially if the request is sent over a weekend when we are closed. Please also be aware you may be asked to provide photo evidence and information for the item(s) you are returning to deem whether the item(s) meet our returns policy. If we deem the item(s) meet the criteria over email, this means we have accepted the items may be returned to the store for further approval and does not mean you are guaranteed the refund. To return the item(s) you will need to sort your OWN transport to send the item(s) back to our store. Once we have received the returned item(s) and they are signed off by a member of staff and are acceptable for a return, you will receive an email confirming your returned item(s) are being refunded.
Once the item(s) have been deemed fit for return and you have received your confirmation email with a refund receipt attached, it could then take up to 14 days for the funds to be back into your account. The refund must go back onto the same card used to make the original purchase.
It is your responsibility to make sure the item(s) being returned are returned in good condition, sealed and un-damage. If the item(s) have been returned via a chosen courier service by yourself and have arrived at our store damaged, we have the right to not accept the items and to turn the courier away. If the item(s) are being returned via courier service and we accept the items, you will be notified via email.
We cannot guarantee you will be able to cancel your order after it has been placed, especially on orders that need to be tinted i.e., coloured topcoats, paint or primer. We can only advise that you contact us as soon as possible after placing your order for the best chance of receiving a cancellation and for you to receive a refund.