Always fast response to enquiries and very helpful. Good Service.
Mark, Tercon Ltd
Our delivery charges will vary depending on the products ordered regarding size, weight, and location. Place your desired item(s) into your basket, follow the checkout process to then enter your postcode to receive delivery charges, for your area.
We aim to deliver most orders next day, but it depends on the items being ordered and the time of the day the order is placed. Regardless of this we aim to provide a 1–3-day delivery service, and if there are any issues or delays, we will contact the consumer immediately.
Currently we do not offer delivery on a Saturday or Sunday. Any orders placed before the 1pm delivery cut off time on a Friday will be delivered on the Monday. Any orders placed after the 1pm delivery cut-off on a Friday will be delivered the following Tuesday.
The delivery calendar at checkout is for the consumer to indicate if there is a particular day, they would like their item(s) to be delivered. The consumer can also provide any further information like site restrictions, etc in the Order notes section at checkout. However, this does not mean we can guarantee we are able to deliver the item(s) at the specified date/time.
We aim to deliver item(s) all together however some item(s) due to size and weight, etc need to be delivered on a specialized courier. The consumer will be notified through email if some of their item(s) may be delivered separately. We will also confirm all delivery times/dates and tracking info via email confirmation.
Any orders over 50Kg in weight will be delivered via courier vehicles that are fitted with a taillift and will be delivered curb side. Any orders under 50kg will be delivered using a non-taillift courier service, this will also apply to all Render beads due to length. The consumer can provide further information regarding their delivery location under Order Notes, key information such as forklift on site, site entrance, site contact, etc.
The courier services we use can deliver anytime between 8-5pm Monday-Friday. We cannot guarantee a time for delivery to the consumer, only a date which is provided through confirmation emails. If the consumer has an issue with the delivery date provided, then we advise making contact through our landline (01179373910) as soon as possible. We won’t be able to guarantee a change of delivery date, but we will try our best to accommodate.
Even though we don’t promote next day delivery, most of our couriers run on a next day delivery basis however we cannot promise this. Therefor we state 1-3 days delivery, and our delivery cut off point is 1pm. The reason for this, is to allow for plenty of time to process and sort orders before courier pick up time. It helps to ensure we provide the most efficient service we can.
We operate 7:15AM to 4PM Monday-Thursday & 7:15AM to 3:30PM on Fridays. On Saturdays and Sundays our office is closed.
At WBCS Ltd we do not operate on public bank holidays and therefor any orders placed on a public bank holiday will not be processed until the next working day.
As we are a family runed firm we appreciate that Christmas is a time to spend with family and friends due to this we close from the 23rd of December through to the new year. We will make public announcements through our homepage and social media platforms to give our valued customers plenty of notice to place your orders before Christmas closure.
We at WBCS Ltd have made sure the courier services we use provide an excellent and reliable service to ensure our goods are delivered undamaged and on time. However, potential human error or accidents can be expected and in the case the consumer receives damaged goods the consumer must take photos before the goods are unloaded, must not sign for goods, and will need to refuse delivery. We must be contacted if this happens and be sent photo evidence. If an incident like this happens over a weekend, then please send an email straight away to firstname.lastname@example.org and we will respond the following working day.
If the photo evidence provided is accepted and proves this is a fault with our courier service, we will then aim to re-issue un-damaged goods as soon as we can. It is at this point if the consumer no longer wishes to have the item(s) and requests a refund, we will then start the process of a refund.
Please note if a photo is not taken at the time before unloading, and the items have been placed on site or into a warehouse, and we have not been contacted, we may not be able to issue a refund, even if they are damaged.
All orders are sent via a third-party courier service and therefor required being signed for. If the consumer fails to be available to accept their order and sign for delivery, this could result in the items being brought back to courier depo and the consumer will be charged again for re-delivery.
The consumer can collect their order from our shop located in Brislington (Unit 10, Yelverton Road, Brislington, BS4 5HP).
At checkout the consumer can select the Collection option and are able to pick a collection date using the collection calendar.
Collections can be picked up by the consumer the next day if ordered before 1pm. Any orders made for collection after 1pm will not be available for collection the next day.
We cannot guarantee we will be able to change this, and the consumer will need to contact the office as soon as possible. If we can change from collection to delivery, the consumer will be expected to pay for delivery over the phone.
For further questions regarding deliveries or collections please feel free to contact our office through the Contact Us page.